Case Study
Crane USA

Upgrading a Brand’s Website & eCommerce Capabilities

Best known for its signature humidifiers and air purifiers, Crane is a global leader in home air quality. Dedicated to combining functionality with modern aesthetics, the brand develops products that integrate effortlessly into everyday living spaces. With the expansion of the Crane Baby line, Crane now offers a curated collection of nursery décor, textiles, and wellness essentials that help create calm, healthy environments for growing families.
Crane recognized that their existing website was no longer equipped to deliver the polished, user-friendly ecommerce experience their customers expected. As the brand expanded into adjacent categories, they not only needed a refreshed digital presence for their primary site, but also two additional ecommerce sites tailored to support a growing multi-brand portfolio — while maintaining a cohesive brand identity across all platforms.
Client
Crane
Industry
Home & Nursery products
Project duration
On-Going
Relaunched
2022
crane before redesign
Key Challanges
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Outdated Design

The website’s dated visual design no longer reflected the brand’s modern aesthetic or premium product positioning.

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Poor User Experience

Cumbersome navigation and a clunky checkout flow created friction for users and contributed to elevated cart abandonment rates.

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Mobile Limitations

The site lacked full mobile optimization, resulting in inconsistent performance and a diminished shopping experience on smartphones and tablets.

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Weak Search Performance

Slow load times and SEO gaps limited the site’s organic reach and made it harder for customers to discover the brand online.

DESIGN & DEVELOPMENT
1. DISCOVERY & RESEARCH
Market Analysis

We examined the competitive landscape to identify ecommerce trends and design strategies in the wellness and nursery space.

Analytics Review

We reviewed site analytics to pinpoint user pain points, content gaps, and performance drop-offs across the site’s key pages.

Redesign Objectives

We defined clear goals around visual design, mobile performance, and streamlining the customer journey from browsing to checkout.

Site Architecture

We restructured the site’s navigation to improve usability, showcase key content, and support multiple product categories.

2. CONCEPTION & DESIGN

Wireframing and Prototyping

We developed wireframes and prototypes to visualize the new site layout, streamline navigation, and map out the user journey.

Brand Consistency

We crafted a cohesive, visually appealing design system that ensures brand alignment and continuity across all sites.

Mobile Optimization

We ensured the design was fully responsive and optimized for a seamless experience across devices of all sizes.

3. DEVELOPMENT

Platform Selection

We chose WordPress Woocommerce as the ecommerce platform, as it is both scalable and customizable.

“Shop the Look” Feed

We installed a dynamic feed directly from Instagram, featuring fully shoppable products that update in real time.

Embedded Reviews

We incorporated external review feeds to display product reviews from platforms like Amazon directly on product pages.

4. TESTING & LAUNCH
Usability Testing

We conducted comprehensive testing across devices and browsers to ensure the site was user-friendly and free of technical issues.

Performance Testing

We optimized the site for fast load times, smooth navigation, and reliable, high-quality performance across all devices and screen sizes.

Site Launch

We launched the site and closely monitored its live performance to quickly identify and resolve any issues following launch.

Benefits & Improvements
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Enhanced User Experience

The site now features intuitive navigation across all devices and a simplified checkout flow, yielding reduced cart abandonment and improved conversions.

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Elevated Site Aesthetics

We delivered a clean, modern design that aligns with the brand’s elevated positioning and contributes to stronger user engagement and visual consistency.

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Improved Site Performance

We optimized load speeds and overall performance to deliver a smoother user experience, higher site visitor satisfaction, and improved search engine visibility.

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Increased Sales & Conversions

We introduced a more effective product presentation and a frictionless checkout process, resulting in a notable increase in online sales and conversions.

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Enhanced SEO Performance

We applied SEO best practices across the site’s architecture, metadata, and content to boost visibility, improve rankings, and drive search engine traffic.

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Future-Ready Scalability

We built the site on a flexible, easy-to-manage platform, enabling the brand to make quick updates and scale confidently as the business continues to grow.

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The new site has received enthusiastic feedback from visitors for its ease of use and modern look and feel, which perfectly resonates with the client's vision, branding, and target audience. The team's effective communication stands out, as does their attentiveness and quick turnaround time.
Matt Meyer, Crane

The Final Result

Crane now benefits from stronger ecommerce performance, increased conversions, and improved customer engagement across all three of its brand sites, thanks to the multi-site redesign project completed by Zealth Digital Marketing. While the original site was outdated, difficult to navigate, and lacked mobile optimization, all three of the brand’s new sites now feature a clean, user-friendly design, are fully responsive across all devices, and are already supporting Crane’s ongoing expansion into adjacent categories.

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