Case Study
Zentro

Elevating an ISP with a Function-Driven Website Redesign

Formerly known as Everywhere Wireless, Zentro delivers high-speed, reliable internet service to multi-unit residential buildings, businesses, and communities in urban markets. Committed to premium service and complete customer satisfaction, Zentro is redefining what residents and property managers expect from their internet service provider – offering an attractive alternative to traditional ISPs.
As part of its rebranding, Zentro required a comprehensive website redesign to reflect its premium services and provide new functionality. In addition to stylistic updates, the new site needed to be built on WordPress, support both sales and customer onboarding, and — perhaps most importantly — integrate seamlessly with the Google Maps API and Google Business Profile API, enabling potential customers to check service availability and pricing by simply entering their building or address.
Client
Zentro
Industry
Telecommunications
Project Duration
6 Months
Relaunched
2022
zentro before rebrand and redesign
Key Challenges
Icon
Outdated Design

The existing site had an outdated design that did not reflect the brand’s premium positioning.

Icon
Poor User Experience

Confusing navigation and a complicated checkout process were leading to high cart abandonment rates.

Icon
Limited Mobile Functionality

The site was not optimized for visitors accessing it via a phone, tablet, or other mobile device.

Icon
Inadequate Site Visibility

Slow page load times and poor SEO performance were limiting the brand’s reach and exposure.

DESIGN & DEVELOPMENT
1. DISCOVERY & RESEARCH
Market Analysis

We researched the competitive landscape and identified the best industry practices.

Analytics Review

We analyzed the website data to identify deficiencies and areas for improvement.

Redesign Objectives

We defined the project goals with regard to aesthetics, usability, and conversion rates.

Site Architecture

We created a new site structure for more intuitive navigation and increased content accessibility.

2. DESIGN

Wireframing and Prototyping

We developed wireframes and prototypes to communicate the new layout and user journey.

Visual Design

We created a modern, visually appealing design that aligned with Zentro’s identity.

Mobile-First Approach

We optimized the site design to ensure it would work well on all mobile devices.

3. DEVELOPMENT

API-Powered Property Search

We integrated the site with Google Maps to enable custom searches.

Database-Driven Property System

Our design provided for 4,000+ dynamically generated property pages with custom pricing.

Sonar CRM Process Integration

We integrated property pages and forms with payment processing to streamline operations.

4. TESTING & LAUNCH
Usability Testing

We conducted comprehensive testing across devices and browsers to ensure the site was user-friendly and free of technical issues.

Performance Testing

We optimized the site to ensure lightning-fast loading times, seamless navigation, and consistently high performance across all devices.

Final Launch

We deployed the site and monitored its performance to address any post-launch performance issues promptly.

Benefits & Improvements
Icon
Enhanced User Experience

We simplified the navigation and made the entire site mobile responsive, creating a better user experience.

Icon
Improved Site Aesthetics

We delivered a modern, visually engaging design that reflects Zentro’s premium image and new branding.

Icon
Better Site Performance

We optimized loading times and improved site performance to reduce load speed and strengthen SEO rankings.

Icon
Increased Sales & Conversions

We implemented new search functionality and simplified the checkout process, which increased online sales.

Icon
Enhanced Search Visibility

We implemented SEO best practices, improving organic search visibility and increasing overall site traffic.

Icon
Built-In Scalability

The new platform allows for easier updates and scalability, ensuring the site can grow with the business.

Quote Icon
Zealth fixed major issues with an older website, redesigning and adding new features that significantly improved the overall UX. Responsive, communicative, and proactive in their approach, working with their team continues to be a seamless and enjoyable experience.
EVP, Zentro

The Final Result

Zentro’s redesigned website now reflects its modern, customer-first identity while streamlining the path to increased conversions. The integration of Google Maps and Google Business Profile APIs provides advanced location search functionality and enables potential customers to check service availability and pricing in seconds. Combined with a responsive, mobile-friendly design, the new platform makes it easier than ever for users to explore plans and sign up for service. This project not only supported Zentro’s rebrand but also provided a scalable, feature-rich foundation to fuel future digital growth.

LET'S CONNECT

Ready to elevate your digital presence?